Payment Provider & Third-Party Services Disclaimer

1. Introduction

BetCasino uses third-party payment processors to facilitate deposits and withdrawals. These providers handle card processing, e-wallets, and crypto transactions on our behalf.

2. Merchant of Record

KANGAROO TRADE MARKETING LTD, operating as BetCasino, is the merchant of record and casino operator. We are responsible for gaming services, account balances, bonuses, customer support, refunds, and dispute resolution.

3. Role of Payment Providers

Payment providers:

• process transactions technically;
• do not operate the casino or determine game outcomes;
• do not provide gaming customer support;
• are not responsible for bonus terms, wagering, or account management;
• may appear on your bank statement with their own descriptor.

4. Customer Support

For any issue related to your account, gaming, bonuses, or withdrawals, contact BetCasino directly at support@betcasino.com — not the payment provider.

5. Disputes and Chargebacks

Contact us before initiating a chargeback. We will provide transaction evidence to payment networks when necessary. See our Refund & Dispute Policy.