Frequently Asked Questions
Deposits, games, bonuses, withdrawals, refunds, and account support on BetCasino.
Getting Started
What is BetCasino? â–¼
BetCasino is an online casino with 40+ games — crash, slots, table games, and instant wins. All originals use provably fair technology. Operated by KANGAROO TRADE MARKETING LTD.
How do I create an account? â–¼
Click Register, enter username, email, and password. You must be 18+ and accept our Terms and Privacy Policy. Demo account:
demo / demo123.Is BetCasino licensed? â–¼
Operated by KANGAROO TRADE MARKETING LTD (Reg. 17149602, England & Wales). Registered address: 20 Wenlock Road, London, United Kingdom, N1 7GU.
Deposits & Withdrawals
How do I deposit? â–¼
Go to Wallet, enter amount, and choose a payment method. In demo mode, deposits are instant. Real payments are processed via third-party providers — see Payment Disclaimer.
How long do withdrawals take? â–¼
Standard processing: 1–5 business days. First withdrawals may require identity verification. See our Withdrawal Policy.
Can I get a refund? â–¼
Refunds apply to failed deposits and technical errors — not to lost bets. Once a game round is resolved, the outcome is final. Full details: Refund & Dispute Policy. Contact support@betcasino.com within 14 days.
Games & Fairness
What is Provably Fair? â–¼
Original games use cryptographic seeds to generate outcomes you can verify. View your session in Profile and use the verification tool with server seed, client seed, and nonce.
What is RTP? â–¼
Return to Player — the theoretical percentage returned to players over millions of rounds. Each game displays its RTP. Individual sessions vary significantly due to variance.
How many games are available? â–¼
40 games across crash, instant, table, and slots categories. Browse all at Casino.
Bonuses & Promotions
How does the welcome bonus work? â–¼
125% up to $500 on first deposit + 100 free spins. 35× wagering on deposit+bonus. Full rules: Wagering & Bonus Terms.
What is weekly cashback? â–¼
Up to 15% cashback on net casino losses every Monday. Rate depends on VIP tier. Cashback has 1× wagering requirement.
Responsible Gaming
How do I set deposit limits? â–¼
Email support@betcasino.com to set deposit, loss, or session limits. See Responsible Gaming.
How do I self-exclude? â–¼
Contact support to request temporary or permanent self-exclusion. Your account will be locked for the chosen period.